Frequently Asked Questions

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What style of events can you cater?

We offer an authentic, wood-fired food truck experience, which makes our catering ideal for relaxed, casual, mixed seated/standing-style celebrations. Weddings, birthdays, baby showers and more…any event is better with Woody! Our menus are prepared fresh and cooked on site from our purpose-built wagons. We guarantee plenty of food and offer generous serving times to allow guests to pop up and help themselves as often as they’d like. Please note that our packages are not suitable for formal, seated events, where guests are seated for meals and food is expected to be served directly to tables as a single ‘main meal’.

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How much is the booking payment?

Your non-refundable booking payment depends on your selected package and guest numbers. Ask us for a quote!

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When will you need our final guest details and payment?

Our wagon coordinator will be in touch around six weeks prior to your celebration to confirm the final event details – including menu selections, venue/access details, guest numbers and a details of any special dietary needs. Once this information is finalised your itemised invoice will be issued, and is due in full no less than two weeks prior to your event. Of course, we are also here to help with your planning and questions every step of the way!

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What are the wagon site requirements?

Our wagons require a flat space at least 7m long and 5m wide, with no overhanging trees or roof. This space must be easily accessible for our large van and wagon via a sealed road, with access to water, bathrooms and 240v power. The wagons are 3-4m high, so cannot travel through standard height garages or carports.

Please advise urgently if access to your venue requires any travel on hilly, steep or unsealed/gravel roads or driveways. Generators are available for unpowered sites – please let us know in advance if this is required.

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Food before the main meal…

Nobody likes waiting for hours to fill their bellies! So if your guests will be on-site for an extended period before our arrival – especially if drinks are being served – we ask that you please provide something to eat in advance of the main catering. Wood-fired catering takes time, so we are unable to speeds things up and provide huge volumes of food instantly to hungry, frustrated guests. To avoid anyone getting ‘hangry’, we offer a range of platters ideal as pre-dinner nibbles.

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Do you offer ‘menu tastings’?

Our wagons and wood-fired ovens take a significant amount of time and staff to operate, making it simply too expensive to offer small menu tastings. However you can see the quality of what we do via thousands of images and many amazing testimonials from past clients on our website, Instagram and Facebook. We also own multi-award winning restaurant Utopia @ Waterfall Gully, and you are very welcome to book a table and experience the quality and style of our food and service any time!

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Can we remove the grazing table from our package?

Our grazing tables are essential to ensure food is always available to for your guests – and to guaranteed a generous, main course volume for everyone. We do not offer the option to remove grazing tables from our packages.

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Can you cater for formal, seated events?

No, our catering isn’t suited to formally seated events. Our main meals are served gradually over 90-120 minutes – making our catering perfectly suited to semi-formal, mixed seated/standing events. We do not offer food service to tables, and our catering is not suitable for formal, seated celebrations.

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Do you cater for children?

Absolutely! Children aged 2-12 years are charged at $35pp for Basic and Middle packages, and $55pp for Works packages. Children will be catered for within your selected menu.

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Can you cater for our other event suppliers/helpers?

Sure! Simply include all attendees requiring a meal within your final guest numbers. Full adult pricing applies.

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Can the wagons operate in fire danger season?

Yes! Our wagons are equipped with spark arrestors and fire safety equipment, and certified to operate in all locations and conditions, except in conditions declared as ‘Catastrophic’ (when no event could legally proceed).

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Can I have less than the minimum stated number of guests?

Sure – but our minimum charge for your chosen package will still apply (and you’ll have lots of food!).

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How far will you travel?

We will travel up to 90 minutes from the Adelaide CBD – to the McLaren Vale, Barossa, Adelaide Hills and even some Clare Valley and Riverland areas too. Travel surcharges do apply for events held beyond the Adelaide metro area. Exact surcharge pricing is dependent on your chosen venue, so please ask us for travel surcharge rates.

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How does the timing work?

Let us know when you’d like food service to begin…and we will draft a custom timeline for you!

Our packages allow for a wagon and full team of staff to arrive at your venue two hours prior to the commencement of your grazing table. Your grazing table will then open 30 minutes prior to main food service, and will be available for grazing until the completion of main food service. For example for dinner at 7pm, we would suggest:

4.30pm, wagon team arrives at the venue for setup

6.30pm, grazing begins

7pm, main foods served

Surcharges will apply if you require our team to arrive earlier than included, or for extended time between the grazing table and main foods. Chat to our team for pricing and informaiton.

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Can you provide extra staff to set up/serve our BYO bar and drinks?

Sorry – our staff are only available to serve our included foods.

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Do we need to provide a table, or plates/napkins/bowls for the main foods?

We bring absolutely everything needed for our food and service – from the wagon and grazing table to compostable servingware, napkins, tongs and more. Just sit back and enjoy!

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Do you remove rubbish?

Yes, we remove all rubbish generated by our team.

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Do you need power and water?

We always access to 240v power and running water please – we will bring all our own cords ready to plug straight in. However with notice we can also be completely self sufficient in off-grid locations, simply let us know in advance!

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How far away can the wagon be placed at the venue?

We ask that you select a wagon location within a 20m flat walk of the grazing table location, to ensure food is delivered hot and fast to your guests.

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How far away can the wagon be placed at the venue?

We ask that you select a wagon location within a 20m flat walk of the grazing table location, to ensure food is delivered hot and fast to your guests.

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Can we keep any leftover grazing or pizza/street foods after the Woody team leaves?

We are very experienced at avoiding wastage, so there will be very little excess food remaining when we leave. Also for food safety reasons, it is not recommended to continue consuming foods that have been sitting unrefrigerated.

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What is your COVID-19 policy?

In the case of Government-mandated, COVID-related restrictions or a lockdown in South Australia that prevent us from opening, operating or providing our services, your booking and full booking payment will be transferred across to a new, available date.

Stay safe…we’ve got this!